“THE INSIDER” LOYALTY PROGRAM TERMS AND CONDITIONS
Updated June 22nd, 2017
“The Insider” Loyalty Program (the “Program”) is a promotional program that is offered as a benefit for the loyal guests of Grill Concepts, Inc. and its affiliated companies (“Grill Concepts”) at participating locations, subject to the terms and conditions contained herein (the “Terms and Conditions”) and all applicable laws. Grill Concepts reserves the right, at its sole discretion, to add or withdraw participating brands or restaurants at any time, to make changes to these Terms and Conditions from time to time with or without notice to you, to audit or cancel your account or to terminate the Program at any time.
BY ENROLLING IN, ACCESSING OR PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS THEY MAY BE MODIFIED FROM TIME TO TIME AND ALL TERMS INCORPORATED HEREIN BY REFERENCE.
The Program is for individual customers only of at least 18 years of age. There is no membership fee to sign up. Corporations, partnerships, trusts or other legal entities are not permitted to join. Each member may only have one account linked to a unique email address. Employees of Grill Concepts, Inc., and its parent and affiliate companies, and the immediate family and household members of such employees are not eligible to join the Program. Grill Concepts, in its sole and absolute unfettered discretion, reserves the right to approve, deny or revoke membership or the right to participate in the Program to any person for any reason.
Earning Points and Rewards
Points are earned on eligible purchases at the rate of 1 (one) point for every dollar spent on qualifying food and non-alcoholic beverages purchased at participating Grill Concepts locations. Rewards are earned in 250 point increments. For every 250 points earned, a $25 reward will be issued to your account. Points can only be earned at the time of purchase in one of our restaurants as point updates are computer generated. Members cannot be awarded points after the visit by showing proof of purchase. A maximum of 2,500 points can be earned by a member in a single day. Members may not split checks for private dining events, large parties or catering orders in order to earn points above the 2,500 maximum in a single day.
Points are not earned on taxes, gratuities, alcoholic beverage purchases, and gift card purchases. Points are earned when a purchased gift card is redeemed at a participating Grill Concepts location. Points cannot be earned for in room dining (room service) at one of Grill Concepts hotel locations or on any takeout orders processed through third party delivery companies. Takeout or curbside food and non-alcoholic beverage orders through Grill Concepts at participating locations and picked up by the member are eligible to earn points.
To earn points for private group events held at participating locations, you must be enrolled in the Program prior to booking the event. Members who join the Program after the private event is booked are not eligible to earn points. Points will not be awarded for deposits for private dining events, rental equipment charges or service fees. Purchases through other discounts or promotional offers will only earn points on the net discounted amount of the purchase. Points will only be credited to one member per transaction to the card holder that pays the bill. Points earned through this Program have no cash value and are non-transferable.
Free Appetizer Promotion
All new members will be eligible to receive one free single appetizer item at or below a $20 value. The promotion is limited to select appetizers only. Please ask your server for further information.
Members will receive a $25 Birthday Reward on the first day of their birthday month. Birthday Rewards expire on the last day of the member’s birthday month. The birthdate that is provided at the time of the registration cannot be changed after the registration.
Only the member paying the bill is eligible to redeem rewards. A maximum of $250 in rewards can be redeemed by any member in a single day. Members may not split checks for private dining events, large parties or catering orders in order to redeem more than $250 in a single day. Rewards must be redeemed at the time of the purchase. Members will be required to show a valid ID to redeem rewards. Rewards may not be used for alcoholic beverages, taxes, gratuities, or gift cards. Certain promotional offers such as double or triple points or other offers may be subject to certain expiration periods, black-out dates and other restrictions. Applicable federal, state and other tax liabilities, including sales taxes shall be the member’s sole responsibility.
Expiration of Rewards/Points
All earned rewards are valid for a period of 12 months from the date issued. Unused earned rewards will expire 12 months from the date of the reward. All points in any account inactive for 12 months will expire. Points associated with some promotional offers through the Program may expire sooner. Birthday Rewards expire on the last day of the member’s birthday month.
Changes/Termination of Program
This is a promotional program to reward our loyal guests with discounts, special promotional rewards or other complimentary and/or promotional offers. Grill Concepts reserves the right, in its sole discretion, to alter or change these Terms & Conditions, including without limitation, the rules, the rewards, promotions or the number of points required to obtain a particular reward at any time and for any reason without any advance notice. It is your responsibility to review these Terms & Conditions from time to time, which may be updated at any time without notice. Grill Concepts, at its sole discretion, also reserves the right to add or withdraw participating brands or restaurant locations at any time without any notice. For a list of participating brands and restaurant locations, please visit www.grillconcepts.com.
Furthermore, Grill Concepts, at its sole discretion, reserves the right to terminate the Program altogether at any time. In the event that the Program is terminated, any rewards earned as of the stated termination date of the Program shall be redeemable for a period of sixty (60) days following the Program termination date.
Members must provide a valid email address and other required information when registering for the Program. Exclusive offers, promotions and notifications will be emailed to members at the email address provided in your account. You are responsible for updating your account information as necessary. Grill Concepts is not responsible for delayed, lost or undeliverable email. By joining the Program, you authorize Grill Concepts and its third party contractors involved in the Program, to contact you regarding the Program, including without limitation, send updates, announcements, account balance information and promotional offers. You may opt out of receiving such messages, but Grill Concepts and its third party contractors will not be able to inform you regarding membership benefits, point balances, rewards and other promotional offers.
Please notify Grill Concepts in the event of a lost or stolen membership card so that a replacement card can be send to you. Grill Concepts is not liable or responsible for lost or stolen cards, points or rewards. Grill Concepts reserves the right to audit member accounts at any time and any activity inconsistent with these Terms & Conditions will result in termination of a member’s account and/or forfeiture of earned points and rewards.
THE PROGRAM IS PROVIDED ON AN “AS IS” BASIS, AND GRILL CONCEPTS HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY. WITHOUT LIMITING THE FOREGOING, GRILL CONCEPTS DOES NOT GUARANTEE THAT THE PROGRAM AND ITS CONTENT WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL GRILL CONCEPTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DAMAGES (DIRECT OR INDIRECT) WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM. TO THE EXTENT THAT SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW.
Copyright © 2017 Grill Concepts, Inc.