INFORMATION WE COLLECT
We collect and use information about you where we reasonably believe it will help us administer our business or provide products, services or other opportunities to you. Among other things, we use the information we learn about you to help us personalize and improve the experience you have with us, to respond to your requests and to communicate with you. The types of information we collect, retain and use include the following:
Site Use Information
You are free to visit parts of our Site anonymously (without telling us who you are or revealing any information about yourself), but if you choose to make a purchase or submit information to join our team you may be required to register as described below.
We gather usage information while you use the Site and transfer the information to our servers as frequently as nightly. Our web servers track and collect the visitor’s domain name and IP address, but not the email address. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, the items you may have purchased or bid on, and so on.
GCI may use this information (“Site Usage Information”) to measure the use of our Site and to improve the content of our Site. We may share with third parties such as marketing or service providers’ experiential information or other data which does not personally identify you or other users of our Site. This might include product or service preferences of all visitors to our Site, for example.
GCI does not collect any other information about you online which would personally identify you other than the Personally Identifiable Information described below.
Personally Identifiable Information
GCI collects certain information from you if you choose to submit it on our Site or if you send us an email or make a purchase from us online (“Personally Identifiable Information”). This information helps us to identify you and to personalize our services to you.
We welcome you to join our email list by submitting your name, address, email address and closest restaurant location. If you send us an inquiry or request by e-mail, we will retain your e-mail address after we respond to your request or inquiry. We may use your e-mail address to contact you in the future with product or service information which we believe may be of interest to you.
The Grill Concepts loyalty programs (“The Grill on the Alley VIP”, “Daily Grill VIP”, and “Public School A-List”, known collectively as the “Programs”) are promotional programs that are offered as a benefit for GCI’s loyal guests at participating locations, subject to the Programs’ terms and conditions and all applicable laws. Please visit us at www.thegrill.com, www.dailygrill.com or www.psontap.com to join, review the current Terms and Conditions, participating locations or any other additional information regarding the Programs.
Credit Card Information
If you make a purchase on our Site, we might ask you for your credit card information in addition to the registration Information. This will include the credit card number and expiration date, billing address and name on the account (“Credit Card Information”). GCI does not keep your Credit Card Information on file and you will need to re-enter your Credit Card Information each time you make a purchase provided that for certain transactions such as on-line ordering, you might have the option of saving your credit card information for future use through a third party on-line ordering service. For additional information regarding this, please review the on-line orders section below.
Join Our Team
DISCLOSURE OF INFORMATION WE COLLECT
Sharing Non-Personally Identifiable Information
We may share with third parties information, including Site Usage Information, which is based on our experiential or other data which does not personally identify any of our users. We may share this non-personally identifiable information with our agents, outside vendors or third parties who perform functions on our behalf (such as providing marketing or customer assistance).
Sharing Personally Identifiable Information
Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children. Our terms and conditions of use require that any registration may only be made by those over the age of 18 and that any product or service purchases may only be made by those over the age of 18. By using our services, you are representing that you are an adult (at least 18 years of age) or have the permission from a parent or legal guardian to use our service. If we have reason to believe that information is being provided by a child under the age of 18, GCI will not collect the information without parental consent or parent notification, which will include the opportunity for the parent to prevent the use of the information or to prevent the child’s participation in the activity. Without parental consent, online information will only be used to respond to an unsolicited request and for no other purposes. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.
We encourage parents or guardians to monitor the use of this Site by children to insure that they are not exposed to material that the parent or guardian may find objectionable. Parents are also encouraged to use parental control capabilities within their internet software to assist in their efforts to limit access to certain sites.
SECURITY AND ACCESS TO YOUR INFORMATION
We maintain procedures to help prevent unauthorized access to confidential information about you. Our Site uses Secure Sockets Layer (SSL) technology to protect your Personally Identifiable Information. As long as the web browser you are using supports SSL, your information will be submitted to us with a high level of security.
We have procedures limiting employee access to Personally Identifiable Information to those employees who have a business reason to know such information about you. We train our employees about the importance of confidentiality and maintaining the security of your information. We take appropriate disciplinary measures to enforce our employee’s privacy responsibilities.
While we take reasonable measures to prevent the loss or misuse of the information that you provide to us, including but not limited to, your Personally Identifiable Information, the transmission of data over the internet is not 100% secure due to factors beyond our control. Therefore we cannot guarantee that your Personally Identifiable Information or any other information collected by us will be completely secure from misappropriation by hackers or other third parties or from other criminal activities.
Your California Privacy Rights
Personal Identifiers (e.g., name, email address, and date of birth):
Marketing (including advertising, customer acquisition and lead generation, performance media, audience segmentation, event organization, web traffic analytics, brand promotion and analytics, surveys and consumer research, campaigns, management of influencer and other partner relationships, social media content distribution and analytics, mobile application communications, contest administration, and customer engagement and analytics)
Operational purposes (including order processing, payment, gift card, voucher and coupon processing, receipt processing, anti-fraud, sales data reporting, provision of food truck services, third-party delivery coordination, and mobile application and kiosk services and analytics)
Employment and recruiting (including conducting background checks and employment eligibility verification, for interview purposes, payroll administration and employee timekeeping, benefit administration, creation of tax forms, office administration, business expense processing, industry benchmarking, and internal communications)
Investor relations (including communicating with potential investors, processing stock purchases and transfers, distributing proxy statements and collecting shareholder votes, giving investor presentations, and contacting shareholders)
Development and real estate for the purpose of expanding the Services
Business relationship management
Other personal information (e.g., drivers license, credit card number, health insurance information):
Marketing (including surveys and consumer research, and management of influencer and other partner relationships)
Operational purposes (including order processing, payment, gift card, voucher and coupon processing, receipt processing, anti-fraud, sales data reporting, and mobile application and kiosk services and analytics)
Employment and recruiting (including payroll administration and benefit administration)
Development and real estate investment for the purpose of expanding the Service
Demographic information (e.g., gender, familial status, and citizenship status):
Marketing (including surveys and consumer research, and social media content distribution and analytics)
Operational purposes (including mobile application services)
Employment and recruiting (including conducting background checks and employment eligibility verification, payroll administration, and benefit administration)
Investor relations (including giving investor presentations)
Commercial information (e.g., purchasing activity):
Marketing (including surveys and consumer research, and mobile application management and communications)
Operational purposes (including order processing and oversight, payment, gift card, voucher and coupon processing, receipt processing, anti-fraud, sales data reporting and analysis, third-party delivery coordination, mobile application and kiosk services and analytics, inventory management, and financial auditing)
Investor relations (including processing stock purchases and transfers)
Development and real estate purposes
Biometric information (e.g., eye color):
Employment and recruiting
Internet or other electronic activity information (e.g., clickstream data and information regarding interaction with a web site):
Marketing (including customer acquisition and lead generation, audience segmentation, web traffic and search engine analytics, brand promotion and analytics, surveys and consumer research, campaigns, management of influencer relationships, social media content analytics, mobile application management and communications, contest administration, providing mobile store locator services, and customer engagement and analytics)
Operational purposes (including anti-fraud, and mobile application and kiosk services and analytics)
Employment and recruiting
Investor relations (including communicating with potential investors)
Geolocation data (e.g., mobile device location):
Marketing (including social media content distribution and providing mobile store locator services)
Operational purposes (including anti-fraud)
Audio, electronic, or visual information (e.g., photographs):
Marketing (including advertising)
Customer and employee safety
Customer service and quality assurance
Detecting security incidents
Professional or employment-related information (e.g., employment history, educational information):
Marketing (including lead generation and management of influencer and other partner relationships)
Operational purposes (including third-party delivery coordination, order processing and oversight)
Employment and recruiting (including for interview purposes, selecting candidates, payroll administration and employee timekeeping, benefit administration, creation of tax forms, office administration, business expense processing, industry benchmarking, and internal communications)
Investor relations (including giving investor presentations)
Business relationship management
Customer order information (e.g., order number):
Operational purposes (including order processing, inventory management, and menu management)
Inferences drawn from personal information (e.g., preferences):
Marketing (including audience segmentation, campaigns, management of influencer and other partner relationships, social media content distribution and analytics, and customer engagement and analytics)
Employment and recruiting
Employee tax-related information (e.g., garnishments and tax remittance):
Employment and recruiting (including payroll administration)
Other shareholder information (e.g., voting records):
Investor relations (including contacting shareholders)
Miscellaneous categories of consumer information (e.g., household income, dietary habits, allergies):
Marketing (including surveys and consumer research and mobile application communications)
Operational purposes (including order processing and mobile application and kiosk services and analytics)
In accordance with the CCPA, California residents have the right to request that we disclose the following information about our collection and use of “Personal Information,” over the twelve months prior to your requests:
The categories of Personal Information we collect about you.
The categories of sources for the Personal Information we collect about you.
Our business or commercial purpose for collecting or selling that Personal Information.
The specific pieces of Personal Information collected about you.
If we disclosed your Personal Information for a business purpose, a list of the categories of Personal Information we have disclosed in the prior twelve months.
If we sold your Personal Information for a business purpose, a list of the categories of Personal Information we have sold in the prior twelve months.
You also have the right to request that we delete any of your Personal Information. In some circumstances we may not be able to honor your request for deletion – for example, if we need to hold on to your information to protect the security or functionality of our operations, to service your account, or to comply with legal obligations.
To ask for a record of the information we hold about you, or to ask us to delete your information, please visit https://www.grillconcepts.com/privacy-request/ or call us at (844) 766-8973. You must provide enough information that we can verify who you are and that you are a California resident. We will only use personal information provided in a request to verify the requester’s identity and authority to make the request.
We do not sell your information to any third party.
We will not deny services, charge different prices, offer a different quality of service or otherwise discriminate against your for exercising your rights under the CCPA.
WE WELCOME YOUR QUESTIONS AND COMMENTS